Frequently Asked Questions

Frequently Asked Questions about Harho

What do I get in each box?
Essentially the items in each box we sell, whether the GrowPro Kit or GrowHydro are the same, except for what they grow in. x3 Grow boxes, 13x seed packets, 2x soil packets, 1x seed planter, mini mist spray bottle, app activation access code. Additional items may be included for schools or gifting.
Do I have to buy anything else?
No, everything you need is included in your box, no separate purchases required.
Can I buy more of anything?
Yes, if you visit our shop you will see a variety of products you can buy.
I want to start again after a failed grow but don't need everything, can you help?
Of course, you can buy just the soil and seeds to restart your grow.

Is it hard to grow my own produce?
In the past Yes, with Harho No – We’ve taken years of experience and built into an easy to follow App – All you need to do is have you phone alerts switched on and follow the instructions we share with you on and ongoing basis.
Do I need to download your app?
Yes, this is very important as it guides you from seed to plate. We provide you with app access, all you need is a smart phone.
How long do I get access to the app for?
You’ll receive step by step support for a 12 month period. After that, we have different options on how Harho can support your future harvesting needs.
I can't login to app, what do I do?
Please contact us via our contact page, sharing your activation code provided in the box and our team will guide you through the login process (if required).

Are your grow boxes suitable for a gardening novice?
Of course, Harho is primarily designed for new gardeners – The app takes away the need for any prior gardening experience whatsoever.
Can you help if things go wrong?
Absolutely, we are with you every step of the way. Beyond our App, we have a dedicated community forum in addition to the Harho support team. And should your grow fail, we offer a restart package where you buy only the soil and seeds to start again.
How much money does a Harho box save me vs buying off of a shelf?
This experience is more about the joys of growing your own. But, in terms of savings, it varies per box however the amount of produce grown in all our boxes equates to a cost saving when comparing to the cost if purchased within a supermarket (Data Tesco online as of Nov 22)
Can I pick and mix what I want to grow?
At the moment this is not an option. But, we are working on bringing this package together in 2024.

Where do you deliver to?
We deliver throughout the UK, additional costs may be applied at checkout NI or islands off on the mainland UK.
How long does delivery take?
All orders placed online are sent by Royal Mail 2nd Class, unless you have paid for 1st Class.
Can you send directly to schools?
Yes, we can. Please specify which school and buy from our schools package and our team will send the order to that location.
I am gifting a box, how will the recipient know it's from me?
We include a letter within the box stating who the sender is.

Have a question for our team? Get in touch with us ad we will get back to you asap.